★★★★★ The staff continues to be the most loving and helpful. I sent a message about a refill for my dog Kimber, and was pleasantly surprised when it was available very quickly! I was greeted immediately upon arriving, and truly appreciate the wonderful customer service.Terri G. ★★★★★ ExcellentMonica M. ★★★★★ Dr. Troia was so great at explaining possible concerns and walking me through recommendations for Gypsy. He truely has a heart of gold and understood my concerns as a pet mom. It was not just about the money for New Hope it was all about her care. I would spend whatever to make sure my pet has adequate care that I understand and can transition to home care. I can not say enough amazing things about the entire team. Every interaction has been so touching I would recommend this to anyone despite the drive. Worth every penny and time to get there. Also they are open 6:30-8 and take walk ins! I should have followed my instinct when having a terrible experience at the first vet and should have immediately taken Gypsy here! New Hope has my loyalty!Leesey S. ★★★★★ Went here with a foster pup previously then took our pup here on a Saturday for a last minute appointment- the entire staff is so friendly, knowledgeable, and helpful. Dr Nelson offered a lot of great insight and care and followed up a couple days after each appointment to check in on our pup!Kendall U. ★★★★★ Have taken our little girl here for 3 years.Kudos to Dr S for not jumping the gun and doing surgery on her after she swallowed “something” and observing her at the officekevin L. ★★★★★ New hope vets are great. My pup was acting in a way that was very concerning. My regular vet couldn’t fit him in. New hope got him in right away. They were very receptive, caring, and friendly. Very pleased with their care and concern. Pup back to normal now.Thanks new hope vets.joann O. ★★★★★ I love the people and most importantly how they take care of my little oneSilbeth A. ★★★★★ every doctor and tech I’ve seen here has been amazing and treats my now elderly dog with so much care and respects my decisions as the dog ownerGeorgia O. ★★★★★ I like this hospital!Very good and professional staff.Aksana H. ★★★★★ We have been taking our Havanese dog to New Hope Animal Hospital for the past three years. We are extremely pleased with all interactions with the staff - from the front desk to the techs to the vets - everyone is friendly, listens, and knowledgable. Scheduling is a breeze; typically no wait time, and veterinarian we see (Dr. Nelson) is top notch, attentive, and compassionate. Our family appreciates the care that is given to our pup!M D. ★★★★★ Just took my dog Rocco to New Hope for the first time. The staff was very helpful and extremely courteous, and there were no long delays. Rocco indicated he would be happy to go back anytime.Mark M. ★★★★★ Great staff, office is always clean & never crowded, pricing is fair (I shop local). Staff has always been warm & aware of my rescue puppy & has helped her get over fear of strangers (she was severely beaten as a puppy). I am a dog trainer & I highly recommend!Alison G. ★★★★★ Love this veterinary office and all the staff was very nice and they treated my Dabby like she was there fur baby I highly recommend them .....my baby had an infection that required surgery they worked with our budget 🐾🐾🐾🐾🐾 10 paws upmelanie R. ★★★★★ Kind, professional, and caring. This is how I would describe the NHAH staff and Doctors.Whether it's a walk in (had to have 2 in the 3 weeks since I've gotten my puppy) or a scheduled appointment, they've been great.Tzahalla S. ★★★★★ Dr. Troia has been incredibly compassionate with us while determining the best path to take with our senior dog that has been diagnosed with cancer. When Dr. Troia was on vacation we found the same compassion with Dr. Guevara. Both doctors understood our budget and worked with us to stay within that budget. They did this without judgement. We are so grateful to both doctors as well as the entire staff at New Hope.RandyAndLaura G. ★★★★★ This place is amazing. I left Leander Vet after not receiving good care, new hope is the best. The picture is my angel Pip, sadly what we all thought was IBD. VEG feels it was lymphoma that started spreading. Her quality of life went downhill quick, one morning/afternoon she was her normal self and wanting to eat. By that evening she no longer had an interest. She just wanted to sleep. Even with an appetite stimulant which she has always responded to, VEG giving her regular cat food (she would eat dog food if we let her) didn’t even want it just wanted to sleep. They felt it was best to end the suffering as it would’ve gotten worse in the span of a month :/ . I do want to say thank you to Dr. Brown and Dr. Selzcer hopefully I spelt her name right.. you both have done everything you could to treat Pip on what we all thought this was with limited funds. Also Thank you to Dr. Anderson she helped with my other cat Bandit when she was bleeding after getting fixed. Today I’m moving out of state. So I wanted to take my time to let people know how great New hope is. And to thank the amazing team there!Leigh-Ann H. ★★★★★ New Hope Animal Hospital is the best place to take your animal. They staff is very friendly. They went above and beyond to help us. The doctor was very thorough and took his time.heather D. ★★★★★ We couldn't have found a more loving, peaceful, caring animal hospital than this one. Dr. Anderson was so sweet to us when we brought our sick cat in and then 5 days later, when we knew he was dying, they fit us in last minute with no hesitation, and comforted us saying our goodbyes to our sweet Mainecoon. 😢 I've never met more kind Christlike people than at this hospital. I won't trust anyone else now with our our other fur baby than New Hope. Thank you for taking good care of us in our grieving last days with our baby, answering all our questions and being so accommodating. ❤️Diane M. ★★★★★ We love them!Krysta D. ★★★★★ Great service and very friendly.Shannon H. ★★★★★ Always a very friendly staff! I have been going to them for about 5-6 years. They are gentle and compassionate with my older dog.Sav H. ★★★★★ Excellent staff and they truly love and care for the animals in their care.Tara M. ★★★★★ My initial experience was excellent. The staff was friendly and efficient, the initial evaluation was helpful, the staff integrated me in the process, and the cost estimate was detailed and reasonable.Mike J. ★★★★★ Due to a situation at another vet, I was frantic and needed advice on my pet. Upset with my experience, I called New Hope and I have to say the empathy, compassion, knowledge and understanding gave me such a relief. Thank you to the front desk for being so sweet over the phone. Moving forward I’ll be taking my pets to New Hope ❤️Sierra L. ★★★★★ Our 14 year old beagle had liver cancer and took a sudden turn for the worse on a day our regular vet was closed. We took her to New Hope knowing it was time to say goodbye to her. The staff was very kind and understanding. They sped up the process when she started actively trying to pass on so she would not suffer. Everyone at the clinic made a very difficult situation as easy as it could be. The remembrance package we were able to get for her ashes was lovely, and the staff was very kind when I picked it up as well. I would not hesitate to go here again.Christina K. ★★★★★ I’m very impressed by how like clock work this office works. From the outside (in my car) it looks like a well oiled machine. Vet comes out to get the story from the owner. Takes pet inside. They do their thing then call u while u wait. Then pick up your pet when ready. Amazing how it works so well. They seem so busy but they have it down to a science. I know and feel very comfortable leaving my pet with this group!Katychka ★★★★★ I brought my boy cat Ziggy to get his trouble puffs removed. The staff were extremely nice. The surgery only took 30-45 minutes and after spending the rest of the day recovering Ziggy was almost completely back to his old self the next day. I honestly appreciate how skilled they were.Ross D. ★★★★★ They are very nice and knowledgeable. They take good care of my Patch. We feel cared for.Karen S. ★★★★★ Awesome environment.Gilbert V. ★★★★★ Not my usual vet, but they were nice and the facility was extremely clean.Carrie T ★★★★★ The vets here are the most kind people I've ever met. They're so good with all three of my pets. I always try and schedule my appts with Dr..Troia. His love of animals and his understanding of their unique personalities really helps with my pets.Amy C. ★★★★★ I’ve lived in multiple cities and have been to more vets than I can count and this was by far the best one I have ever taken my pets to. The vet tech was so sweet and kind and great with my anxious, reactive male dog and I could not be happier. The vet went above and beyond, answered all of our questions and was very thorough and patient with both our dogs and us. I cannot rave about this place enough and will bring my pets here from now on and will recommend them to everyone.Morgan M. ★★★★★ Everyone — I mean everyone — at New Hope is top notch to work with !! So nice to interact with!! Extremely professional and knowledgeable. I’m so glad I found them.Dianna S. ★★★★★ Took my sisters dog because he was sick and the staff were super nice and very friendly. They found out he had gotten stung and gave us all the medicine needed… they made him feel better just by treating him. Thank you staff and doc!Michelle V. ★★★★★ Our sweet Boy passed away unexpectedly and I called New Hope for guidance. They provided a package for cremation and were so kind and helpful.I highly recommend them!Anonymous U. ★★★★★ Very kind staff, Answered all my questions about my dog.Damian T. ★★★★★ I had an issue with my cat and they immediately took her in to examine her. Amazing, genuinely caring staff. I highly recommend.Tamara F ★★★★★ The best. Won’t go anywhere else.J S ★★★★★ New Hope is an excellent animal hospital. It is always a very clean and welcoming place. The staff has always given great customer service and I always appreciate the follow up calls to check in on my pets. I would recommend this place to anyone in the cedar park/leander area.Kevin A. ★★★★★ Exceptional veterinary care! The team here goes above and beyond, providing top-notch expertise with a compassionate touch. Our furry family members are always treated like VIPs. Grateful for their dedication and passion for keeping our pets happy and healthy! 🐾Xenia Claudeth27 N. ★★★★★ I have absolutely nothing but positive things to say about New Hope! They are always super patient with me when I’m asking hundreds of questions. The vets and staff are friendly, knowledgeable, and caring. The facility is clean and maintained in the highest manner! My pup loves coming to the vet, and they are the reason why! 😊Jill M. ★★★★★ My dog has had 2 dental cleanings at this location. They do a great job and you can tell the staff loves the animals that come in. I always feel confident leaving Pippin with them because I know they'll take good care of him. I picked him up yesteday and his teeth look brand new - not to mention their pricing is the best in town. Thank you guys for all you do!Anny ★★★★★ Nice, friendly staff.Mark R. ★★★★★ Such amazing & compassionate folks. My GSD was attacked by several dogs. Her neck & chest were ripped open. They immediately took her in & she is doing great. So thankful they were open on SundayMelissa C. ★★★★★ Great place for my babies. I have seen 2 of the 4 doctors there. Great with both docskim B. ★★★★★ I have been going here for a couple years, and thus far have literally no complaints. I never have to wait too long for appointments, the vets are always attentive and provide superior care and the staff is all smiles all the time. I was used to a much lower standard for so long that they really can be a breath of fresh air if you are accustomed to a lower quality vet. They even mailed a very sweet handwritten postcard when one of our cats had to make her final stop while in their care!Super1Rad ★★★★★ Una bellezaESTHER LISBETH C. ★★★★★ Top notch customer service from Kenzie! I spent all morning calling different vets to find a fit for my dogs. Kenzie was by far the most helpful and friendly person I talked to out of 10 different clinics. Not only that, but their pricing unbeatable. Kenzie made the process super easy for me, and I worked in customer service for a long time, so when I speak with someone as good at her job as Kenzie I'm impressed and it really means something to where I take my business.I've been struggling to find a vet I like and trust, but I think New Hope is going to be my new full time vet!(adding a picture of my pup because Kenzie said she was sad she would be off the day of her appointment.)Daniel H. ★★★★★ They accomadated my old dog's teeth cleaning quickly keeping in mind my budget constraints.Martha H. ★★★★★ I love bringing my chihuahua here. They make him feel safe and not scared. He didn't even flinch when getting his nails trimmed here! Thank you, New Hope for being so gentle and kind with my Mac!Risa K. ★★★★★ We have been using New Hope for years and my dogs love Dr. Troia and Fiona, so much. My dogs feel safe and comfortable with them and that is not an easy task. They have been wonderful in working with them and completely have their trust. I know my dogs are loved and getting great care from them. Thank you for taking care of my babies. Two big thumbs up and a big fat HEART!!Laura G. ★★★★★ Awesome, affordable service for my fur babies!! Thank you for taking such great care of my other 4 legged children!!Nina T. ★★★★★ From the front desk to the doctors this place is amazing. I listed accommodation after accommodation for my dog reactive/fear aggressive dog and they didn’t even bat an eye at any of it and offered the best care. My normally sweet boy just turns into a crazy pants at the vet so much so we’ve been refused care at previous places. Everyone was so kind to me and my boy, very informative and very helpful. I truly was in tears I was so thankful to have found such a great place!Erin K. ★★★★★ Dr. Nelson and staff are the BEST!!Rebecca P. ★★★★★ Of course we love Dr. AndersonBut we were so thankful for Anais. So thoughtful and thorough!Doug P. ★★★★☆ Close to home. Staff are very nice!T W. ★★★★☆ They're nice and conveniently located. My chief complaint is time management. I brought my dog in for a routine dental cleaning. I had to drop him off at 8:20 and he wasn't done until after 2pm, which means he sat in a kennel for hours waiting. Then I couldn't pick him up for 2 hours so they could monitor him post procedure, which I get. I showed up right at my scheduled 4pm pickup time and it took almost 30 minutes for them to check us out and get my dog back to me. My dog gets incredibly stressed when he's away from us/home and I just felt like he was at the vet for 8 hours for a procedure that would have taken maybe an hour...? I do like this vet office, I just wish procedures were scheduled in a way to minimize the time and stress. Maybe all offices schedule this way. If so, it sucks.Jennifer J.
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